TODAY’S PROBLEMS COME FROM YESTERDAY’S THINKING
Albert Einstein is credited with saying, “We cannot solve our problems with the same level of thinking that created them.” This is as true in business as it is in science. Peter Senge (2006) describes this systemic phenomenon as “today’s problems come from yesterday’s solutions” (p. 58). Solutions that attempt to solve the symptomatic cause tend to simply shift the problem from one part of the system to another. For example, imagine a company that finds that its product quality and delivery times are slipping, which results in a loss of sales. To counteract this loss, the company increases customer rebates. However, that countermeasure causes a spike in business that overwhelms its production team, which results in even lower product quality and more delayed deliveries.
As you develop your evaluation, be sure to include specific examples from Senge’s book as well as relevant citations from the Learning Resources, the Walden Library, and/or other appropriate academic sources to support your evaluation.
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Week 1 Assignment:
Today’s Problems Come From Yesterday’s Thinking
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Walden University
WMBA 6040: Improving Business Performance
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