1The Armed Forces Hospital, Sultanate of Oman
Student’s Name
Institutional Affiliation
Date
2
Acknowledgement
I want to thank my teacher and the school’s teaching staff for their help in guiding me
during this project. Their knowledge and skills were beneficial in making this report successful. I
thank them for their essential tips, ideas, and comments during my learning time. They helped
me to make my thoughts more transparent in my work. They care a lot about being the best and
love teaching. It made me want to pursue my dreams even more with lots of energy and hard
work. Their efforts to help me beat any problems I had during the classes show how much they
support my learning and job growth.
I am also thankful to my co-workers, who kindly gave their opinions and knowledge.
They indeed made this report better and more helpful by adding useful information. Their efforts
truly improved the quality of our study here.
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Executive Summary
The Armed Forces Hospital (AFH) is a big hospital that provides full health services to
military people, their families, and non-military. The hospital has changed over the years and
now provides medical help. These include different health needs, urgent care, dental work, and
feeling better services. The hospital’s supply practices ensure enough medical supplies, drugs,
and tools are available. This helps give great healthcare services to patients. The logistics team
looks after moving and giving out goods. The supply chain works to make different tasks smooth
so that supplies arrive when they’re supposed to. The hospital information system (HIS) makes
things easier and gives quick, right details on patient care to health workers. On top of medical
help, AFH makes sure patients are safe and happy. They stick to worldwide health rules and use
strong ways to stop bad germs from spreading. The hospital’s promise to join community events
and teach patients how to stay healthy and stop diseases before they start – like health talks and
checking on people’s well-being – makes it work better with the local area.
Like any group, AFH faces problems like bad supply control, long wait times and not
enough special help. There’s also fast progress in medical technology that comes with budget
pressures, a lack of healthcare workers, and safety risks. These problems make it hard for the
hospital to give top-notch healthcare services in a good way. But solutions like combined
information systems, normal methods, data analysis, and prediction tools can improve its supply
chain. Also, setting up teams from different parts of the company will help respond faster to any
changes in needs or demands internally and externally. AFH can use technology to make it easier
for more people and do better research. Furthermore, the hospital can spend money to improve
community programs that encourage a healthy lifestyle for local people and bring in talented
workers.
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Table of Contents
Acknowledgement ……………………………………………………………………………………………………………………… 2
Executive Summary …………………………………………………………………………………………………………………… 3
Table of Contents ………………………………………………………………………………………………………………………. 5
Chapter 1 – Organisation Overview ……………………………………………………………………………………………. 6
Organisation structure …………………………………………………………………………………………………………… 7
Chapter 2 – Role of Logistics and SC Practices in the Organisation ……………………………………………… 8
Chapter 3 – Department Analysis and IT Support in the Organisation ………………………………………. 12
Chapter 4 – SWOT Analysis……………………………………………………………………………………………………… 15
Strengths ……………………………………………………………………………………………………………………………… 15
Weaknesses ………………………………………………………………………………………………………………………….. 16
Opportunities……………………………………………………………………………………………………………………….. 17
Threats ………………………………………………………………………………………………………………………………… 18
Summary of the SWOT analysis……………………………………………………………………………………………. 18
Chapter 5 – Problem Identification and Solution ……………………………………………………………………….. 20
Problem identification ………………………………………………………………………………………………………….. 20
Consequences of the current problem ……………………………………………………………………………………. 20
Solutions ………………………………………………………………………………………………………………………………. 21
Chapter 6 – Conclusions …………………………………………………………………………………………………………… 23
References ………………………………………………………………………………………………………………………………… 29
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Chapter 1 – Organisation Overview
The Armed Forces Hospital (AFH) in Oman was made in 1985 as a place for health
problems, mainly helping the people from the Royal Army of Oman, Navy of Oman, Air Force
and Guard. It’s called the Ministry of Defence there, too! (Ministry said so on the website talk
thingy [2023]) . Over time, it has grown to offer services for military people and their families. It
also serves civilians in different ways. The main goal of AFH is to give excellent health care.
Because of this, it has become a top healthcare place in Oman’s Sultanate country. The job of the
Armed Forces Hospital is to give total health services to its people and ensure they are healthy. It
aims to do this job by providing different health services like basic care, special medical and
surgery help, quick emergency aid, dental work and rehab. AFH also puts a lot of importance on
medicine to stop sickness and teaches health lessons so people can lead healthy lives.
The hospital has the latest tools and machines for good medical care. It has special clinics
and parts like heart, skin, brain stuff, eye care, bones, and kids’ departments. Also, it includes
mental health aid for people who need help with their emotions or thinking issues. AFH also has
high-tech testing tools that include CT scans, MRIs, ultrasounds and lab services to make sure
fast and correct diagnoses are given (Ministry of Defence in 2023). The Hospital for Armed
Forces has a group of very smart and experienced health workers. They are doctors, surgeons,
nurses, tech people and helpers who care about sick or hurt soldiers in the hospital. The team
promises to give caring and special care to every patient. We provide ongoing training for
doctors and nurses to ensure they always know the new changes in what they do.
AFH pays special attention to the safety and happiness of its patients while providing
high-quality medical care. The hospital uses worldwide healthcare rules and instructions. It has
strong steps to stop the spread of germs or infections from getting worse there. People’s opinions
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and problems at the hospital are appreciated. The medical centre keeps working hard to get better
because of it. AFH is all about giving health care. It plays a big part in medical research and
working with different people on projects. The hospital works with big national and overseas
health centres. They trade knowledge, do research studies, and attend meetings or talks.
(Ministry of Defence report 2023). The top health group has long treated soldiers and their
families with commitment and quality service.
Organisation structure
Minister – Ministry
of Defence
Commandant
Heads of Medical
Departments
Doctors and Lab
Technicians
Chief Medical
Officer
Head of Nursing
Department
Nurses
Head of Support
Departments
IT Team and other
Non-Medical
workers
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Chapter 2 – Role of Logistics and SC Practices in the Organisation
The work at the AFH is very dependent on logistics. It involves making plans, carrying
them out and keeping watch over the smooth and effective movement of medical supplies like
medicines and tools related to medicine. It also ensures that health information is properly shared
among people connected with treating illnesses or diseases patients may experience under
doctors’ supervision during treatment. In AFH, logistics ensures the right stuff is at the correct
time and place. It also checks that it’s enough for a person or group who needs it. This is needed
to help provide top-notch healthcare services and satisfy the needs of people who use the
hospital. In AFH, managing the stock (items they keep on hand) is one of the main parts of
logistics. The hospital uses many different medical things like medicine and tools to care for its
patients’ various health needs (Al Mawali et al., 2017). It’s important to manage inventory well.
This helps ensure we have enough of the basics and do not waste or keep too much stock that
will be thrown away later. AFH uses different methods like figuring out how much people will
buy, moving goods in and out of stock properly, and following orders to best control what items
they have. It also uses a fancy software system to track what it has. This gives immediate details
about how much stuff there is and helps ensure new supplies can be ordered faster with better
planning.
AFH’s work includes important practices about the supply chain. A supply chain means
everything that must happen for a product or service to reach its final user. In the hospital world,
the supply chain means getting medical stuff and drugs from suppliers to our place. It also helps
share these things with different parts of the hospital like offices or health places there-stay
happy by following rules from a few 200 big words in English. Practices in AFH work on
making these steps efficient. This is to make sure that supplies always reach where they are
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needed when expected, and disruptions due to shortage of important items will be less frequently
experienced by the customers or businesses dealing with them directly through their interface
personally rather than relying heavily upon external suppliers who may have different goals may
be profit-driven for instance instead of purely Managing the connection with suppliers is
important for good supply chain control in AFH. The hospital works closely with its suppliers to
be sure they get good medical stuff frequently. Rules for picking out the best suppliers in
hospitals are set up to ensure they choose ones that meet their quality rules. These chosen
companies can also provide them with products on time (Hassan et al., 2021). Talking and
working with suppliers often helps AFH stay aware of new products and changes in technology
costs. This is important for them to keep up-to-date about the market situation.
Carrying and sending medicine supplies is important for logistics in AFH. The hospital’s
logistics team keeps track of and watches over how things are moved around. (Hassan et al.,
2021) Also, they keep an eye on sending goods where they need to go. This group makes sure
supplies are moved safely and quickly. They consider keeping things fresh, like cold goods in
safe boxes or putting fragile tools into strong wrapping. AFH also works with logistics service
suppliers, including deliverers and cargo carriers, to ensure items are delivered quickly and
without any issues. In AFH, handling information is a big part of logistics. It’s really important to
have correct and quick information. This helps with making plans and decisions about logistics
activities like shipping goods or transport operations on time. AFH uses fancy computer systems
and tech stuff to handle its shipping tasks. These systems help the hospital keep track of how
much stuff they have, watch where supplies are going, get detailed reports quickly, and study
data to make a better process. Up-to-date sharing between people who make things, shippers and
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inside teams helps better orderly operations. It lessens the chances of short goods or lags in
delivery, too.
Using efficient practices in logistics reduces costs for AFH. Hospitals can keep less stock
on hand by looking after what they have, getting a good deal with suppliers and organising
transport in the best way possible. This will also save money that was used by sending goods to
other places like medical companies which got orders for dressing beds or buying equipment
needed when doctors give patients medicines during annual checkups. Hence, we stay healthy
and active at work. AFH can get good deals and use smart supply chain methods by grouping
orders together. This helps them save money on costs while ensuring they have everything they
need when needed. In AFH, the job of logistics is not only to take care of physical things. It also
includes arranging and organising different types of assistance services. This involves taking
care of and fixing medical tools, managing trash removal services, and handling buildings. Good
fix-up services ensure medical tools stay in working order and can be used quickly. Good ways
of handling waste, like sorting it out, getting rid of things properly, and reusing materials, help
support a medicine clinic’s promise to keep the environment safe for future generations
(Alawadhi et al., 2021). Managing buildings and staff helps ensure the hospital’s place is in good
condition and safe for people to stay during their health treatments.
These points show that logistics and supply chain activities are crucial for successfully
running residential care homes. Producing medical tools, medicine and things with no waste. By
managing our supplies wisely, we must deal well with getting the goods needed when done right.
Most in health care are helped by AFHs, including sharing important information about who
sells what and where so the delivery of great healthcare can be given anytime anyone needs it.
The hospital’s supply management helps to save money, makes good choices easier and
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improves patient care (Alawadhi et al., 2021). So, reaching these goals shows that the AFH
knows how important a working logistics system is to get its job of giving total health care
services. This helps people in the armed forces and their families better.
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Chapter 3 – Department Analysis and IT Support in the Organisation
AFH knows that strong work by individual departments and good IT help is needed to
provide top health services for military members and families. In AFH, the Clinical Department
is an important part. It works with mental health services and trajectories for development. This
part has many types of medical groups and places. They include heart doctors, skin doctors, brain
doctors, bone fixers, caring people who take care of kids with problems in their heads, and
mental health workers (Ministry of Defence report 2023). The Clinical Department helps find out
what is wrong with patients, gives them the right care, and offers special services to help sick
people get better. They also check on how well each patient is doing by following up regularly.
This team needs skilled and knowledgeable medical workers who always know about the newest
improvements in their sort of work. The Health Department also works with other groups and
hospitals within the hospital. They ensure patient care is smooth, coordinated well, and has good
results by all means possible. The AFH has a big nurse working area named Nursing. This is
important, too. Nurses are very important for helping patients. They do things like medical tests,
give out medicine and make sure people, including kids, get comfort when they’re sick or need
help with their feelings. The Department of Nurses ensures that nurses are properly taught, fit
and ready to help people. This includes taking care of their various needs as patients. They work
together with doctors, helpers, and other healthcare professionals to give patients all-around care.
The part about helping nurses is also important. They teach patients to handle long-term
problems, follow medical instructions correctly, and maintain a healthy lifestyle.
Lastly, the part of AFH that checks for diagnosis (called the Diagnostic Department)
helps determine how sick a patient is or what medicine to use. This department has testing labs.
It also includes services like x-rays and pathology to check results from tests correctly using
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sophisticated tools. It looks at little bits, makes reports for tests, and helps doctors choose how to
care for patients. The Diagnostic Department also helps in research and team efforts, ensuring
that ways to find illnesses get better all the time. It gives important information on how best we
could handle different kinds of health issues (Ministry of Defence, 2023). AFH’s smooth
operation also needs the Accounting Department. This department is in charge of many office
jobs. These tasks include signing up patients and getting them ready to see a doctor, planning
appointments, keeping track of health records, and money matters related to hospitals and
insurance companies that help pay for services. Good office work helps us write papers, tell
patients quickly and use all hospital things well. The Administrative Department also makes sure
everybody follows the rules and takes care of how all aspects of running a hospital work.
Moreover, IT help is very important for AFH’s work. It helps those marked departments
do their tasks better and smoother. The Hospital Information System (HIS) is a full computer
system that makes hospital work easier. It includes parts for medical patient records on a
computer, making doctor’s visit times, money handling and pharmacy control. It also has a bit
that can help with looking over soaps in storage or getting reports out of it altogether. The HIS
helps doctors get patient information quickly. This makes it easier to make good choices fast. It
makes talking and working together better between different parts of the business, preventing
mistakes or repeats. The HIS also helps with looking at data and making reports. This aids the
hospital’s ongoing efforts to get better; it also works well for research work. AFH uses many
other IT systems and tech to help run its services along with the HIS. These also support treating
patients better. These involve computer systems (CPOE) used by doctors and picture ways to
keep and send information (PACS) for medical images like from an x-ray machine. Also, these
include technology that lets you get help or advice without being there in person directly through
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a video call connection known as a telehealth platform. Lastly, patient portals help patients check
their health details online on secure sites. These IT systems enhance the quality and efficiency of
healthcare delivery and give patients easy access to their healthcare information.
In AFH, IT support is about keeping these computer systems going smoothly. This
includes helping users with tech issues and ensuring their data stays secure and private. It also
needs to change and improve software and hardware often to stay in line with new tech
advancements. The help team for computers in the hospital stays close to different parts of it.
They learn what they need from each part and give them training and support to use technology
better. This makes sure computer stuff fits well with how successful the hospital is (Ministry of
Defence, 2023). Therefore, it is very important to make operations work well by setting up and
caring for different computer systems.
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Chapter 4 – SWOT Analysis
Strengths
The AFH has several big good things that help it do a great job in giving the best medical
care services. One of its big pluses is having plenty of smart and experienced doctors. AFH
brings in and keeps talented doctors, nurses, and experts focused on offering patients top-quality
care. These experts keep up with the newest improvements in their jobs. They use sciencebacked methods to make sure patients get the best results possible. A big advantage of AFH is its
advanced structures and tools (Department for Safety, 2031). The hospital has been built with
today’s best tools and medical equipment. This lets doctors find sicknesses well and then heal
people really well. AFH makes sure that people get the best medical care. It uses top-notch
picture systems and well-stocked operating rooms to do this job properly. The hospital spends
money on special tools like computer files for medical info and remote health services. This
makes talking easier, helps work together smoothly, and makes people feel better when they visit
the hospital.
Another great strength of AFH is their wide range of medical specialities. The hospital
has many fields of speciality. They are heart, skin, brain, body, and bone checkups for kids or
grown-ups and mental health (Ministry of Defence, 2023). This wide variety allows people to get
special care for many health problems and use a full set of medical services all in one place.
AFH’s mix of fields lets different experts work together. This makes for better care and top
results when treating patients. AFH strongly focuses on patient-focused care. The hospital knows
that knowing and caring for patients’ personal wants and needs is important. This way is shown
by the caring and kind people who work in the hospital. They try their best to give special care to
every person who comes there to look after them. AFH encourages patients to be active and
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involved in their care. They teach them about making choices together with other medical teams.
The hospital puts patient safety and quality improvement measures at the top. They make sure
that patients are happy and safe. Finally, AFH gets advantages from its important place and
friendships. As a military hospital, it is smartly placed to quickly give special care to armed
forces members and their families. The hospital also works with big local and foreign healthcare
places, making it easy to share knowledge, work on research together and get trained in
advanced programs. These team-ups make AFH better at what it does and help to always
improve its health care services.
Weaknesses
The AFH is good at giving health services, but it also has some weaknesses that stop it
from doing a great job. One big problem is that there are too many people and they have to wait
for a long time. AFH has many patients because it helps soldiers and their families. It is busier
when more troops are in the area or during big-time periods. This problem leads to long waits for
talks with doctors, medical operations, and even hospital admissions (Ministry of Defence,
2023). The too many people problem makes waiting times longer for patients, affecting how they
feel overall and possibly making sure healthcare is gotten on time difficult.
AFH has less specialised services available. Even though AFH provides many types of
medical care, it doesn’t have all the specialised treatments or processes that are not there. People
might have to go to other hospitals or health places in these situations. This could make waiting
for help longer. This referral process makes it hard for healthcare providers to match where the
patient is going and keep sharing information afterwards. So, people find it hard to get some
treatments, and they have to go somewhere else for health care outside of AFH. In addition to
these failings, AFH may find it hard to keep up with the fast changes in medical inventions.
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Hospitals may feel stretched as they need to keep upgrading their equipment and train staff for
new techs (Wang et al., 2019). This factor can affect the hospital’s ability to give cutting-edge
treatments and check tools, reducing its variety of services.
Opportunities
The AFH can use some big chances to improve its healthcare services. A big chance we
have is using technology to make things more available and easier to get. AFH could look into
growing its telehealth services. This would allow patients from far away, or those who can’t go to
the hospital in person, to get doctor visits and aftercare without moving too much. Telehealth can
help lessen the number of people in hospitals, shorten wait times and make it easier for patients.
(Choudhry & Iqbal, 2023) AFH can put money in phone apps or online places that give details
and learning tools to patients. This helps them do more things by themselves for their health
needs. Also, AFH can improve its community outreach activities. The hospital can make its good
health efforts stronger. This could be done through teaching health lessons, organising checkups,
and joining fair events for the community’s well-being. By making good links with the local area,
AFH can help people know more about health and check for diseases early. They also promote
healthier ways of life and make everyone want to live well by telling them how important it is to
stay away from getting sick in the first place. Getting involved will make the community
healthier and build a good view of AFH as a reliable healthcare place.
The AFH has another important chance to make its research and creativity better. By
promoting a culture of research and teamwork, AFH could help push medical knowledge
forward. This, in turn, would lead to better results for those getting patient care. The hospital can
join schools and research groups to do health tests, closely watch results, and make new
treatment plans. Using data analysis and research information could help AFH find things to get
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better at, put practices into place that use real-life findings, and make patient results even better
(Wang et al., 2019). Taking part in research will help AFH be known as a great place and get
top-notch workers and patients looking for new treatments from around the area.
Threats
The group has some dangers that may hurt its ability to give good health care. One big
problem is not having enough healthcare workers, like doctors, nurses and skilled technicians
(Wang et al., 2019). The need for health care services is always growing, and groups like AFH
may have difficulty getting good workers. This might happen because they compete with other
places to get these skilled people, or simply working in another country beats it out. Not having
enough people can make the workers do more work. This also makes them burn out fast, which
lowers patient care quality and may cause longer times to get services done. A big danger could
be possible limits on our budget. Money is very important for AFH’s good work. It helps keep
medicines, tools, and training staff available to everyone needing care. But if the government
gives budget cuts or insufficient money, this can stop hospitals from spending on needed
resources and structures. This might cut down the number of services given and make it tough
for the hospital to stay up-to-date with new medical gadgets. This may lead to a drop in care
quality and badly affect patient results. Also, the AFH has safety problems. This is especially
true in places with troubles like fighting or political disagreements. So, keeping patients, workers
and healthcare places safe has to be number one. If this is not done well, it can stop the hospital
from running rightly and endanger patients’ health.
Summary of the SWOT analysis
Strengths
•
Experienced and talented medical staff
Weaknesses
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•
Advanced facilities and technology
•
Wide range of medical specialities
•
Patient-focused care and emphasis on
•
high demand
•
Strategic location and collaborations with
Limited specialised services leading to
referrals
safety and quality improvement measures
•
Long waiting times for patients due to
•
Difficulty in keeping up with fast-paced
changes in medical technology
local and foreign healthcare institutions
Opportunities
•
Expansion of telehealth services to
Threats
•
increase accessibility
•
•
Enhance community outreach for health
impact service quality and timeliness
•
Budget constraints may affect resources
education and awareness
and infrastructure, impacting the quality
Strengthen research culture and
of care
collaboration with schools and research
•
Shortage of healthcare workers may
•
Safety concerns, especially in areas with
groups
conflicts or political instability, may
Investment in technology and apps for
jeopardise operations and patient safety
patient education and self-management
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Chapter 5 – Problem Identification and Solution
Problem identification
The main issue in logistics for the AFH is not managing supplies well. The issue is that
the hospital’s buying, managing inventory, and sending them out are not working well together.
A few things cause this problem. These include broken systems, no set rules, and not
understanding what people want well. (Papalexi et al., 2020) For example, when information
systems work alone, they can’t easily share or talk with each other. This makes it hard for supply
chain partners to work together on important tasks involving different kinds of data sources and
questions. The lack of set ways adds to the problem, making it hard, bad timing and mistakes.
Not knowing who wants what makes it harder to guess and react to changes in the market. This
is true for businesses, too. This link means that companies can’t make the right amount of stuff or
plan production well if they don’t know how their supply chain works. They might not quickly
meet what customers want. So, the link between broken information systems, not standard flow
steps, and incomplete need visibility weakens overall supply chain management. This also stops
efficiency or personalised reaction to changing conditions at healthcare organisations.
Consequences of the current problem
The effects of the current issue are many. First, bad supply chain management makes
buying important health supplies and tools slow. This can cause a lack of important items,
affecting the hospital’s ability to give fast and good health services. Plus, not having rules and
sharing information the same way can create problems in looking after stock. Some people could
have too much stuff, while others might run out altogether. This makes things more expensive
and gets in the way of how we use resources. This happens because too much stuff might be
stored in one place while it’s needed quickly elsewhere. However, not being able to see demand
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patterns makes this issue worse. If we don’t have the right information about how many patients
need care and their usage, it becomes hard to guess what will be needed later. This might cause
the AFH to have too much or not enough supplies. This can lead to items being thrown away or
run out (Papalexi et al., 2020). These problems can stop patient care and make it hard for the
hospital to give good healthcare quickly.
Solutions
Several ways can be used to fix the bad supply chain management issue. The AFH needs
to spend on one system that makes buying, keeping track of goods and giving them out easy.
This would allow us to see in real-time how much stock the hospital has, its demand and what it
needs when buying supplies. A main system can help different groups work better together and
share resources. It ensures that supplies are bought and given out based on the real needs of each
department. It’s also very important to put in place set ways and rules. The AFH needs to set up
rules for managing their supplies. This includes buying, taking in new stock, keeping it safe and
giving out food when needed (Papalexi et al., 2020). This method would reduce differences and
make things even in how departments manage their stock. Also, the hospital needs to use
methods for controlling stock, like ABC analysis. This groups items depending on their
importance and how often people use them. This method lets you arrange and make
improvements to the amount of stock. It ensures important material is easy to get while limiting
extra stuff around too much.
Making important relationships with suppliers is a way to improve the supply chain. The
AFH should work closely with sellers to set up long-term deals, discuss prices beforehand and
make delivery smooth. Working together can help ensure we have enough important things and
reduce the time it takes to get them. Looking into getting things made locally and nearby can
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help make supply chains work better. It does this by relying less on far-off suppliers from other
countries. The AFH should use data analysis and forecasting tools to predict demand and make
plans. Using strong demand planning computer programs can help study past data, spot patterns
and guess future needs better. The hospital can improve stock levels and lower the chance of
running out or having too much. This is done by knowing how patient demand changes over time
and what they usually need (Papalexi et al., 2020). Finally, the AFH should consider creating a
supply chain team that works together. This group would look after everything related to moving
goods and ensuring they get delivered on time. This team should have people from several
places, like buying things (procurement), managing stock (inventory management), money
matters (finance) and healthcare areas. Having experts from different fields work together can
help a team encourage cooperation, discover fresh answers, and push for ongoing growth in the
hospital’s supply chain activities.
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Chapter 6 – Conclusions
In conclusion, the AFH is a leading healthcare institution that has evolved with time to
provide an array of medical services. It has state-of-the-art facilities, medical equipment,
specialised clinics, and departments. The organisation’s focus on preventive medicine, health
education programs, patient safety, and satisfaction sets it apart. Logistics and supply chain
practices in AFH enable efficient inventory management, support timely delivery of supplies,
streamline transportation and distribution processes, and facilitate effective decision-making. IT
support is also integral to the operations of AFH, where the Hospital Information System (HIS)
enables efficient access to patient information and facilitates timely and accurate decisionmaking. Additionally, the AFH has opportunities that it can capitalise on to enhance its
healthcare services further by leveraging technology to improve accessibility and reach,
strengthen its research and innovation capabilities, and enhance community engagement
programs. Thus, addressing the problem of inefficient supply chain management can help the
AFH improve the timely delivery of healthcare services, minimise disruptions in the availability
of essential resources, and achieve cost efficiencies.
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