Midterm Case Study: Motivating EmployeesDue Week 5 and worth 300 points
Imagine that you have been appointed the Director of Health at the Kaluyu Memorial
Hospital in Nairobi, Kenya – a for-profit hospital. The facility is also a referral hospital and
receives severe cases of accidents, chronicle / communicable diseases and houses an HIV /
AIDS ward. As you settle into your position, you realize that the employees always act
scared as they approach their superiors. Some of the employees even deliver files and leave
your office in a hurry.
As you make your routine departmental visits, you realize that there are tensions between
nurses and doctors, and there is a sentiment that the nurses tend to do the majority of the
work within patient care but the doctors get all the credit. You realize that the employees
are always looking forward to the end of their shifts to go home. Some employees even
come back to work wearing the same unwashed clothes as the previous day. Too many
employees are calling in sick, and many of them give weak reasons for their tardiness.
There is also a sense that employees and nurses dominate other employees in similar
positions. In meetings and conference calls some employees are always quiet and never
participate. You notice that people with families tend to gather and talk quietly on breaks.
The new mothers working for the hospital have to use bathrooms to pump breast milk for
their infants and the refrigerators do not work well. Looking at the financial statements of
the hospital, you realize that the hospital expenses are higher than the industry standard,
and it makes losses year after year.
Note: You may create and / or make all necessary assumptions needed for the completion
of this assignment.
Write a four to six (4-6) page paper in which you:
1. Investigate the major demotivational factors at Kaluyu Memorial Hospital. Assess the level
of impact that the identified factors could have on specific areas of service and business if
the administration does not address the situation. Support your response with at least two
(2) examples of the potential negative impact of the identified demotivational factors on
the hospital.
2. Choose Maslow’s, Herzberg’s, or McClelland’s model of motivation, and argue the primary
reasons why it is applicable to the Kaluyu Memorial Hospital scenario.
3. Formulate a communication system that will have the greatest impact on improving the
situation, and specify the major reasons why your system will influence the employee
behaviors for the better. Justify your response.
4. Use four (4) recent (within the last five [5] years) quality academic resources in this
assignment.
Note: Wikipedia and other websites do not qualify as quality academic resources.
Your assignment must follow these formatting requirements:
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Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on
all sides; citations and references must follow APA or school-specific format. Check with
your professor for any additional instructions.
Include a cover page containing the title of the assignment, the student’s name, the
professor’s name, the course title, and the date. The cover page and the reference page are
not included in the required assignment page length.
The specific course learning outcomes associated with this assignment are:
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Propose methodologies that have been proven to increase value in health care delivery
systems.
Examine the impact of motivation on quality, safety, and legal risks associated with health
care organizations.
Assess how politics in a health care organization motivates and demotivates employees and
recommend strategies to mitigate the challenges presented with each aspect.
Create a communication strategy to address an ethical dilemma within a health care
organization regarding the quality of service and cost.
Use technology and information resources to research issues in health care management.
Write clearly and concisely about health care management using proper writing mechanics.
Grading for this assignment will be based on answer quality, logic / organization of the
paper, and language and writing skills, using the following rubric.
Click here to view the grading rubric.
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Formatting
Title Page
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