Instructor HandoutName: _______________________________
Chapter 02: Gathering Information
Date: _______________________________
Short Answer
1. Mrs. Carter has a history of congestive heart failure, high blood pressure, osteoporosis, and
arthritis. She is currently complaining of viral symptoms. Given her history, what is her chief
complaint today?
2. Give two examples of open-ended questions.
3. Give two examples of closed-ended questions.
4. Give an example of a leading question.
5. Give an example of cuing.
6. Describe three attentive body cues to signal you are listening.
7. The patient says, “I’m up all night tossing and turning.” Paraphrase this statement.
Copyright © 2020, Elsevier Inc.
Instructor Handout
Name: _______________________________
Chapter 02: Gathering Information
Date: _______________________________
True or False
8. You should review the patient record before the patient interview.
9. When questioning about the patient’s family history, you should ask, “Do you
have any family members with high blood pressure, heart problems, or
diabetes?”
10. Summarizing the patient interview helps indicate to the patient that it is over.
11. The chief complaint is always the most pressing of the patient’s problems.
12. Closed-ended questions help to clarify what the patient has said.
13. You should avoid silences in the patient interview.
Identification
Indicate whether each piece of information is subjective (S) or objective (O).
____ 14. 75 bpm
____ 15. Itchiness
____ 16. Burning
____ 17. Upset stomach
____ 18. Vomit
____ 19. 100 kg
____ 20. Fatigue
____ 21. Nosebleed
____ 22. Waxy
____ 23. 98.7 ºF
Copyright © 2020 Elsevier, Inc.
Instructor Handout
Name: _______________________________
Chapter 03: Educating Patients
Date: _______________________________
Short Answer
1. List the five steps in the education process.
2. What are the goals of the patient education process?
3. Describe how low health literacy is problematic for patient wellbeing.
4. List the five needs in Maslow’s hierarchy.
5. Differentiate leaning goals and learning objectives. What are the characteristics of a strong
learning objective?
6. Why are support groups beneficial?
7. Why is patient care documented?
Copyright © 2020, Elsevier Inc.
Instructor Handout
Name: _______________________________
Chapter 03: Educating Patients
Date: _______________________________
True or False
8. Patients must understand the purpose, benefits, and risks of a treatment or
procedure before they can give permission to be treated.
9. A holistic approach considers only the biological or physiological needs of the
patient.
10. Affective learning appeals to the patient’s emotions to exact a change in
behavior.
11. Psychomotor learning is an effective way to teach the patient and caregiver
how to get from the wheelchair to the bed.
12. Printed material may save the health care provider’s time during the clinical
visit by addressing simple topics.
13. It is important to assess the patient’s manual dexterity and visual acuity when
determined whether she should self-inject.
14. The goal of the evaluation step is to determine if the patient has learned what
you taught.
15. Open-ended questions are more revealing when evaluating patient
understanding.
16. Noncompliant patients make professional interaction difficult because they
make follow-up care more difficult.
Copyright © 2020 Elsevier, Inc.
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