Question 1
Innovation involves not only the envisioning of solutions to problems but also the creation of something new. While creativity and creative people exist in all organizations, certain conditions within the firm and the firm’s leadership are necessary to create a climate of innovation at all levels (p. 78). For this week’s assignment, research disruptive innovations in an area of healthcare that connects with your personal intrinsic motivations to be part of improving healthcare and choose one to discuss in detail. This could be a coming technology that will impact your current position, a change to service delivery in the healthcare sector you are employed in or will be leading, etc.
Use your research, as well as insights about innovation and disruption from this week’s readings to discuss the following
What potential changes are forecasted in this innovation(s) for the healthcare industry, and why are they important?
What stages of the innovation process have already occurred and what might be ahead?
What is the role of leadership to guide this disruptive innovation?
For this week’s discussion, analyze and discuss the role of power and influence in healthcare leadership. Provide one real-world example of a contemporary leader in healthcare (within the past five years). Begin by introducing your leader and the organization they run, then discuss how they use their power and influence to lead their organizations or companies. Include the broader influence they have had on the healthcare industry.
Chapter 4
Creativity and Innovation in
Healthcare
Copyright © 2018 Foundation of the American
College of Healthcare Executives. Not for sale.
Learning Objectives
• Describe the process of developing creativity
and innovation in employees
• Discuss the role played by leaders in creating
a climate of creativity and innovation
• Explain the differences between intrinsic
motivation and extrinsic motivation
• Summarize the process of innovation
Copyright © 2018 Foundation of the American
College of Healthcare Executives. Not for sale.
Reinvention of healthcare
• Reinvention is the activity of making major changes and
improvements.
• Reinvention requires the emergence of strong leadership
supplemented by empowered followers.
• Followers must be empowered to think creatively.
Copyright © 2018 Foundation of the American
College of Healthcare Executives. Not for sale.
Creativity
• Creativity will only occur when the climate is right.
• Creativity is all around us, as are creative people who
advocate radical or simply different ideas or ways of
thinking.
• To think creatively is to use one’s imagination to discover
deficiencies or gaps in current knowledge.
Copyright © 2018 Foundation of the American
College of Healthcare Executives. Not for sale.
Concept of Flow
• Creativity in employees has become mandatory for any
organization facing challenges like healthcare.
• Csikszentimihaly (2009) points to the development of
flow in employees’ work, which triggers an enjoyable
feeling when work is challenging.
• Flow and creativity at work create satisfaction and
retention of innovative employees.
Copyright © 2018 Foundation of the American
College of Healthcare Executives. Not for sale.
Innovation
• The healthcare delivery system in our country cannot
exist without innovation.
• Innovation not only involves the envisioning of solutions
to problems but also includes the implementation or
commercialization of the new idea.
• The starting point for innovation is a creative idea, which
can originate anywhere.
Copyright © 2018 Foundation of the American
College of Healthcare Executives. Not for sale.
The Innovation Process
• The most common steps in an innovation
process are the following:
• Idea generation
• Idea screening
• Experimentation
• Commercialization
Copyright © 2018 Foundation of the American
College of Healthcare Executives. Not for sale.
Bureaucracy and Innovation
• Bureaucratic organizations, such as hospitals and
health systems, do not usually foster creativity and
innovation among their employees.
• As a business grows, a bureaucracy is created,
which always ends the creative process.
• This is exactly what we see in healthcare delivery
today.
• Two resolutions capable of reversing this spiral in
healthcare delivery are collaboration and the
creation of a dual operating system.
Copyright © 2018 Foundation of the American
College of Healthcare Executives. Not for sale.
Collaboration
• The role of the leader is to look inside and
outside the organization for advice on
problems.
• By including the viewpoints of other
disciplines, one may see possible
solutions to healthcare delivery that would
not otherwise be discovered.
Copyright © 2018 Foundation of the American
College of Healthcare Executives. Not for sale.
Dual Operating System
• According to Kotter (2014), organizations need to
exploit available opportunities through the creation
of a dual operating system.
• In a dual operating system, the organization is
divided into two sections: a traditional hierarchy
and a network structure that mimics a start-up in
the introductory or entrepreneurial phase of
development.
• Kotter (2014) argues that this dual organization
ushers in the opportunity to exploit the most
important duties of managers and leaders.
Copyright © 2018 Foundation of the American
College of Healthcare Executives. Not for sale.
Disruptive Innovation
• With the healthcare industry now ripe for major
changes, creative destruction and disruptive
innovation have been unleashed.
• According to Christensen, Grossman, and
Hwang (2009), disruptive innovation has worked
well to lower costs and improve quality in many
sectors of the business world and is now hard at
work doing the same in healthcare.
Copyright © 2018 Foundation of the American
College of Healthcare Executives. Not for sale.
Creating a Climate for Creativity
and Innovation
• The climate present in an organization is
the ultimate responsibility of the leader of
the organization.
• This environment is a direct reflection of
the leaders thought process and is one of
the most important aspects of the creative
ad innovative potential of the business.
Copyright © 2018 Foundation of the American
College of Healthcare Executives. Not for sale.