please respond to the following discussion post as a peer making a comment, “A health care organization needs to adopt various performance measurement methods to measure the organization’s performance, strengths, and weaknesses, such as performance indicators. Key performance indicators (KPI) are considered a measurement tool that identifies key quantifiable indicators to achieve an intended result (KPI, 2022). KPIs provide the momentum for strategic and operational improvements by directing the attention to the most critical metrics. KPIs are needed to identify areas of improvement and bridge a gap in the workflow to move the organization in the right direction. According to Van Looy & Shafagatova (2016), the performance indicators that measure business operations depend on the organization’s mission, vision, objectives, and strategy (pp.4). A performance measurement is a multi departmental approach, so input from various stakeholders within an organization can target key performance indicators. For example, the most common method is the Balanced Scorecard (BSC) that identifies a balance between financial and non-financial factors (pp.3). In addition, when you focus on one organization, a performance measurement can target the workflow-based monitoring, or process (pp.4). Performance measurement is essential for benchmark and continues as a quality improvement for the organization’s overall performance.
REFERENCES
KPI. (2022). What is a Key Performance Indicator (KPI)?
Van Looy, A., & Shafagatova, A. (2016). Business process performance measurement: a structured literature review of indicators, measures and metrics. SpringerPlus, 5(1), 1-24.
https://doi.org/10.1186/s40064-016-349
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