Instructions
At the onset of the COVID-19 pandemic, many healthcare organizations were unprepared for the chaos that would soon follow. For this assignment, read through the attached case study and provide an analysis of what you have read. Your analysis should include the following sections:
1) Introduction
2) Background
3) Alternatives
4) Proposed Solutions
5) Recommendation
A Rural Area and a Pandemic
On May 4, 2020, there was a recorded an outbreak of confirmed coronavirus (COVID-19) cases
in a rural town in Oregon, located approximately 80 miles from Salem, Oregon. Eight of these
cases were connected to a local business. The small business began to immediately work with
the county to get their employees tested.
The county is served by Valley River Hospital, a 15-bed critical access hospital, and
Northwest Communities Hospital, a 20-bed critical access hospital. Both hospitals are part of a
larger system called Oregon Health Services, which serves a three-county region. The CEO of
both hospitals has been preparing for COVID-19 since March and immediately launched an
emergency disaster plan for a medical surge.
Background
The health system expanded COVID-19 testing for all patients with symptoms of the virus in
April. They established drive through testing at two outlying facilities for those who lived on the
outskirts of the hospital service area. A clinician’s order was required and could be obtained via
telehealth. The test was free to the patient. Leading up to the spike in June, like many other
health systems, the health system was in need of personal protective equipment (PPE) and testing
equipment and supplies. The biggest PPE need was hospital gowns.
Regarding testing equipment and supplies, rural hospitals always seem to be at the end of the
supply chain. This was the case for the Oregon Health Services. They initially had difficulty
sourcing and purchasing necessary volumes of nasopharyngeal swabs, M4 viral transport media
and test kits. They next experienced long COVID-19 test turnaround times with contracted labs
and incurred significant courier costs to get tests to and from urban centers where testing
equipment was located.
Oregon Health Services provided testing once the county outbreak was confirmed in June. They
learned that over 50% of those testing positive were Hispanic, many of whom lived in
congregate housing without personal transportation. The proximity of the residents to one
another combined with the need to carpool or walk to work together accelerated community
spread.
The health system quickly found itself as a disadvantage when they discovered they lacked
cultural awareness to meet the needs of the influx of Hispanic COVID-19 patients including
indigenous Guatemalans who migrated to the area and carry their traditions and dialect to their
new community.
“This is an opportunity for us,” the CEO said. “We should have been prepared and COVID-19
exacerbated the situation, but we recognized it as an opportunity to accelerate a solution to the
problem.”
Staffing during a COVID-19 surge is difficult. Coincidentally, during the COVID-19 surge
Oregon Health Services had a vacancy for its chief nursing officer (CNO) at Valley River
Hospital. So, the CNO at Northwest Community Hospital also served as interim at Valley River
He soon discovered that being responsible for both hospitals helped him understand staffing
patterns that allowed him to share staff between the hospitals to meet demand and give
relief to fatigued nurses.
As of August 31, the country had reported 15,000 tests of which 841 were positive. Oregon
Health Services estimates that they have performed over 9,000 of these tests. Thirty people have
been hospitalized and the county has recorded 15 deaths. The numbers continue to increase.
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Formatting
Title Page
Citation
Outline
