1: Brian’s Post Surgical Pain
Brian is a 30-year-old male who was recently discharged from the hospital after a minor surgery. He is now complaining of pain and burning during urination, and a constant urge to urinate throughout the day.
2:
The medical office is a place for patients to seek medical care. In this type of setting, some patients may encounter stress from their medical conditions and the experience of visiting a medical office. For this reasons, medical doctors may not discuss fees with patients, and the responsibility of collecting fees becomes part of the medical assistant’s duties.
Please discuss why it is important to have a right time to discuss medical fees (consider guidelines for communicating fees in your discussion). What are the drawbacks of failing to collect fees from patients at the most appropriate time?
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