Just need 2 peer responses to the posts below:
Kenzie Weldon
I think that patients who experience longer hospital stays give lower scores on the HCAHPS survey because, firstly, no one likes to wait. Similar to how when you go to hospital for testing of any sort and they tell you that your results will be ready in 5 or so days, those next 5 days are so anxiety filled. On top of this, I think that when people spend longer times in the hospital, it implies that there is still something wrong with the person, so patients may feel like the hospital is not taking care of them quickly enough. Lastly, hospital visits can be expensive and stressful. Patients do not look forward to a stay in a hospital, so right off the bat there is already a negative element to hospital stays. Some factors that play a role in patient satisfaction are communication, control, and expectations (Five, 2018). When a patient enters a healthcare facility, they often have an idea of what they would like to discuss with the physician. In some cases the physician does not give the patient enough time or a comfortable space for them to address their concerns or voice their opinions. This trickles into communication. Allowing the patient to be fully heard and understood makes a huge difference, and so does taking the time to give an explanation of the actions the facility/physician is going to take for them in a way the patient can understand. Some patients have done a lot of research and want to share their thoughts on the reason for their visit. When the doctor relinquishes some of their control and allows for patients to speak freely, the patient feels more valued. Many people have different expectations and different ideas of satisfaction. What might be a long wait time for one patient, may not be for another. I think for this reason, following up with recurring patients to see if the scores they are giving are improving is an important way to improve the survey.
Courtney Wilkerson
Hello Class,
Happy last week of class, I cannot believe how fast this week has approached us. For this week’s discussion we are asked to talk about HCAHPS survey scores and what plays into how each facility is scored. Patients who experience longer stays tend to give lower scores, usually based on a poor experience due to frequent awake hours whether that be constant check-ins by multiple staff or just the normal noise of busy halls and staff members doing their job. I think that if more staff members worked together to prevent frequent wakeups during the night that the score has a possibility of going up based on patient satisfaction. I know as someone that has been in the hospital, I felt like I never had a chance to fall asleep in between every check-up, I can only imagine how that feels when you are in the hospital for an extended period of time. The staff members should focus on working together to create time in which the patient has time to actually rest instead of constantly being bombarded with multiple staff members, which some hospitals have already started to implement.
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