Customer Satisfaction Survey

Part A Requirements:

Create a customer satisfaction survey related to your healthcare organization using Survey Monkey

Please sign up for Survey Monkey (you can obtain a free, limited account) and create a survey. Visit

http://www.surveymonkey.com

to create your account. You will notice that you can create a variety of question types. Be creative and explore all of the options.

Develop a survey of at least 10 different questions pertaining to patient satisfaction and experience at your organization that can be used to make organizational improvements.

Part B Requirements:

Create a memo for employees explaining why the customer survey was created and how it was created.

Determine the appropriate manner of communication and content and use effective skills and organization when drafting your memo.

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