Submit Section III of the case study, in which you will address the chosen organization’s financial incentives and quality improvement processes. Specifically, you will critique the organization’s population-health oriented policies, the organization’s approach to care and the extent to which it is patient-centered, and any strategies the organization uses in its population-health approach.
Montefiore Medical Center Case Study
Interpreting Services Program
Specifically the following critical elements must be addressed:
Financial incentives and quality improvement processes
Analyze population health-oriented policies (such as non-discrimination in hiring, care and treatment, Patient Bill of Rights, financial assistance, etc.) that the organization may have implemented for reducing costs and improving overall quality. Be sure to provide evidence to support your claims.
What specific strategies (such as eliminating unnecessary procedures and providing only essential treatments or interventions) does the organization employ in its population health approach to reduce costs and improve overall quality?
Describe gaps or deficiencies that may exist in the organization’s use of the population health approach in reducing costs and improving quality of care, and provide evidence to support your claims. If you feel there are none, be sure to explain your reasoning.
What to Submit
Milestone Three must be submitted as a two- to three-page Microsoft Word document with double spacing, 12-point Times New Roman font, one-inch margins, with sources cited in APA format.Submit Section III of the case study, in which you will address the chosen organization’s financial incentives and quality improvement processes. Specifically, you will critique the organization’s population-health oriented policies, the organization’s approach to care and the extent to which it is patient-centered, and any strategies the organization uses in its population-health approach.
Reference these resources to complete your milestone assignments:Montefiore Medical Center Case StudyInterpreting Services ProgramSpecifically the following critical elements must be addressed:
Analyze population health-oriented policies (such as non-discrimination in hiring, care and treatment, Patient Bill of Rights, financial assistance, etc.) that the organization may have implemented for reducing costs and improving overall quality. Be sure to provide evidence to support your claims.To what extent is the organization’s approach to care considered patient-centered? Be sure to cite specific examples to substantiate your claims.What specific strategies (such as eliminating unnecessary procedures and providing only essential treatments or interventions) does the organization employ in its population health approach to reduce costs and improve overall quality?
1
Section II
Courtney Roberts
IHP-410 Pop Health & Culture Comp
May 28, 2023
2
Section II
Incorporating health promotion and disease prevention into healthcare delivery is
crucial for comprehensive healthcare provision. This essay aims to assess the endeavors of
Montefiore Medical Center in advancing healthy lifestyles, implementing disease prevention
and management programs, and analyzing the influence of non-programmatic services on the
population’s health status. The cultural proficiency of these services will be evaluated through
a population health framework, considering their efficacy in addressing cultural convictions
and mitigating health disparities.
Healthy Living Programs
Montefiore Medical Center exhibits a dedication to advancing healthy living by
implementing diverse programs that target the enhancement of patient welfare. The
institution provides clinics for monitoring blood pressure and nutrition education programs.
The initiatives aid in the management and prevention of chronic ailments, such as
hypertension, while also encouraging the adoption of healthy dietary habits among patients.
Montefiore facilitates informed decision-making regarding health and well-being by
furnishing individuals with evidence-based information and support (Montefiore, 2023).
The team at Montefiore Medical Center also established standards for maintaining
glycemic control, developed protocols for managing blood glucose levels in the intensive care
unit, and established objectives for reducing the frequency of unnecessary testing on the
3
inpatient floor. The diabetes initiative comprises interventions that are centered on nutrition
and education and are implemented in both home and neighborhood settings (Chase, 2010).
Prevention and Management of Diseases.
The disease prevention programs offered by the organization encompass vaccination
services, which aid in safeguarding patients against communicable illnesses. Montefiore
provides discharge planning and home health services for disease management purposes. The
discharge planning process facilitates seamless transitions from the hospital to alternative
care settings while fostering consistent care maintenance. Montefiore endeavors to prevent
readmissions and promote patients’ recuperation by effectively coordinating post-discharge
services (Montefiore, 2023). Home health services provide additional assistance in managing
diseases by administering care to patients within their residences, specifically for those with
persistent medical conditions. According to Lazes et al. (2012), using such services can
enhance patient autonomy, result in better health outcomes, and reduce healthcare expenses.
Non-programmatic Services
Montefiore Medical Center recognizes the importance of addressing social
determinants of health through non-programmatic services. The organization has built up
primary care. Montefiore has effectively utilized its extensive presence of primary care clinics
and academic prowess in the Bronx to establish primary care services that cater to the
distinctive requirements of its patient population. To accommodate the demands of a
4
demographic that works non-traditional hours and faces constraints in terms of available
resources to take time off from work or secure additional child care, the hours of operation
have been extended to include night and weekend sessions (Chase, 2010). Medical residents
have received instruction in social determinants and health and have incorporated these
competencies into their clinical routines. They offer patients on-site education regarding
nutrition, chronic disease management, and fundamental literacy.
Gaps or Deficiencies
Montefiore Medical Center exhibits admirable endeavors in health promotion, disease
prevention, and management. However, certain possible gaps or inadequacies necessitate
consideration. It would benefit Montefiore to investigate potential partnerships or
collaborations with community-based organizations to augment their health promotion and
disease prevention initiatives (Lazes et al. 2012). Utilizing community resources and expertise
can facilitate the customization of interventions to suit distinct cultural and socioeconomic
contexts, effectively catering to diverse populations’ distinctive requirements
5
References
Chase, D. (2010). Montefiore Medical Center: Integrated care delivery for vulnerable
populations. Commonwealth Fund.
Lazes, P., Katz, L., Figueroa, M., & Karpur, A. (2012). Using Adaptive and Disruptive Change
Strategies to Create an Integrated Delivery System: Montefiore Medical Center’s
Experience. In Organizing for Sustainable Health Care (Vol. 2, pp. 147-168). Emerald
Group Publishing Limited.
Montefiore (2023, May 28). Montefiore Workforce Investment Organization (WIO). Retrieved
from https://www.montefiore.org/wio
1
Montefiore Medical Center: Patient Engagement Activities and
Communication Strategies
Courtney Roberts
IHP-410 Pop Health & Culture Comp
3-2 Milestone One
May 21, 2023
2
Montefiore Medical Center: Patient Engagement Activities and
Communication Strategies
In contemporary times, the issue of ensuring fair and impartial access to healthcare
continues to be a significant challenge. However, Montefiore has emerged as a symbol of
optimism for underprivileged communities residing in the Bronx. Montefiore has
demonstrated a resolute dedication to delivering exceptional specialty and hospital care, and
has implemented noteworthy endeavors to close the disparity between marginalized
populations and indispensable healthcare services. Montefiore is promoting the notion that
quality healthcare should be available to all individuals, irrespective of their socioeconomic
status, by implementing pioneering initiatives that enhance health outcomes (Chase, 2010).
However, numerous concerns exist about whether the institution has implemented proper
patient engagement strategies to ensure that people with disabilities receive quality
healthcare services. In this case study, we will evaluate the organization’s patient engagement
activities and communication strategies, focusing on the translation services, educational
materials, and staff training options.
Translation and Interpretation Services
Montefiore Medical Center recognizes the significance of proficient communication
with patients who do not speak English. The organization offers translation and interpretation
services with the aim of overcoming linguistic obstacles and improving communication
3
between patients and healthcare providers. As per the Interpreting Services Program,
Montefiore provides proficient interpreters with the necessary training to effectively facilitate
communication across diverse languages.
To assess the degree of language, it is imperative to take into account the number of
languages that the organization accommodates (Amelung & Amelung, 2019). Montefiore is
widely recognized for how the institution caters to a culturally diverse patient demographic
and serves a multicultural community. The institution is expected to offer interpretation
services for a diverse range of languages to cater to the needs of its service demographic as a
respected healthcare institution.
When a patient communicates in a language not accommodated by Montefiore’s
interpretation services, the institution resorts to alternative means to ensure effective
communication. The methods employed may encompass the utilization of personnel who are
proficient in multiple languages, the provision of interpretation services, or the utilization of
written materials that have been translated.
Educational Resources and Materials
Upon analyzing Montefiore’s educational resources and materials, it is evident that the
organization is dedicated to promoting linguistic diversity. Montefiore acknowledges the
significance of furnishing healthcare information in languages other than English to meet the
demands of patients who do not speak English. Montefiore’s patient education materials
4
provide concrete instances of the accessibility of educational resources in languages other
than English. (Amelung & Amelung, 2019) The provided materials encompass various
health-related subjects and are tailored to offer culturally sensitive and easily comprehensible
information. The resources are accessible in various languages, such as Spanish, Chinese,
Russian, and Korean.
Staff Training
The significance of staff training in promoting cultural competence and improving
patient engagement and communication is highlighted by Montefiore Medical Center. The
evidence indicates that the organization offers extensive training programs to equip its
personnel with the requisite competencies and expertise to engage effectively with diverse
patient cohorts (Montefiore, 2023). Montefiore provides instructional sessions and workshops
that concentrate on developing cultural proficiency, sensitivity, and communication aptitude.
The objective of these programs is to augment the proficiency of personnel in comprehending
and maneuvering through diverse cultural practices, beliefs, and values, thereby promoting a
more comprehensive and patient-focused method of healthcare.
Gaps or Deficiencies
Although Montefiore Medical Center exhibits a robust dedication to patient
engagement and communication, potential areas for enhancement may exist. The extent of
language availability at Montefiore remains unspecified, as the precise number of languages
5
accommodated is not overtly stated (Lazes et al. 2012). The provision of transparent
information regarding the quantity of languages supported by the organization would be
advantageous in instilling confidence among patients regarding the accessibility of
interpretation services in their respective languages (Knutson, 2017).
The other challenge is that the accessibility of educational materials is a pertinent issue
at Montefiore. While the institution currently provides educational materials in multiple
languages, it would be prudent to evaluate the accessibility of these resources (Knutson, 2017).
Enhancing patient engagement and health literacy can be achieved by ensuring the
availability, accessibility, and wide distribution of materials across various clinical settings.
6
References
Amelung, V. E., & Amelung, V. E. (2019). Provider-Based Managed Care Organisations and
Products. Healthcare Management: Managed Care Organisations and Instruments,
67-85.
Chase, D. (2010). Montefiore Medical Center: Integrated care delivery for vulnerable
populations. Commonwealth Fund..
Knutson, K. H. (2017). Payment for integrated care: Challenges and opportunities. Child and
Adolescent Psychiatric Clinics, 26(4), 829-838.
Lazes, P., Katz, L., Figueroa, M., & Karpur, A. (2012). Using Adaptive and Disruptive Change
Strategies to Create an Integrated Delivery System: Montefiore Medical Center’s
Experience. In Organizing for Sustainable Health Care (Vol. 2, pp. 147-168). Emerald
Group Publishing Limited.
Montefiore (2023, May 22). Montefiore Medical Center – Nurses. Retrieved from
https://www.montefiore.org/about-nurses
Order an Essay Now & Get These Features For Free:
Turnitin Report
Formatting
Title Page
Citation
Outline
