Submit Section II of the Case Study, in which you will address the chosen organization’s health promotion and disease prevention and management strategies. Specifically, you will critique the organization’s healthy living programs, disease prevention and management programs, and non-programmatic services. You will assess the cultural competence of these services using the population health approach. Be sure to consider issues such as how well the organization’s health promotion and management strategies address a wide range of cultural beliefs and whether the organization’s programs and non-programmatic services help to reduce inequalities among members of the population.
Reference these resources to complete your milestone assignments:
Montefiore Medical Center Case Study
Interpreting Service Program
Specifically the following critical elements must be addressed:
Health promotion and disease prevention and management strategiesAssess the organization on its efforts to promote healthy living by examining programs (e.g., fitness classes, blood pressure clinics, first aid training, nutrition education, etc.) that it may offer to patients. Be sure to provide evidence to support your claims.How appropriate are the organization’s disease prevention and management programs and services (such as discharge planning, home health services, vaccination services, etc.) for addressing factors that determine population health status? Be sure to provide evidence to support your claims.Assess non-programmatic services (such as transportation, on-site child care, etc.) that may be offered by the organization for their impact on factors that determine population health status.Identify gaps or deficiencies that may exist in the organization’s health promotion and disease prevention and management efforts, and provide evidence to support your claims. If you feel there are none, be sure to explain your reasoning. 1
Montefiore Medical Center: Patient Engagement Activities and Communication Strategies
Courtney Roberts
IHP-410 Pop Health & Culture Comp
3-2 Milestone One
May 21, 2023
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Montefiore Medical Center: Patient Engagement Activities and Communication Strategies
In contemporary times, the issue of ensuring fair and impartial access to healthcare
continues to be a significant challenge. However, Montefiore has emerged as a symbol of
optimism for underprivileged communities residing in the Bronx. Montefiore has demonstrated a
resolute dedication to delivering exceptional specialty and hospital care, and has implemented
noteworthy endeavors to close the disparity between marginalized populations and indispensable
healthcare services. Montefiore is promoting the notion that quality healthcare should be
available to all individuals, irrespective of their socioeconomic status, by implementing
pioneering initiatives that enhance health outcomes (Chase, 2010). However, numerous concerns
exist about whether the institution has implemented proper patient engagement strategies to
ensure that people with disabilities receive quality healthcare services. In this case study, we will
evaluate the organization’s patient engagement activities and communication strategies, focusing
on the translation services, educational materials, and staff training options.
Translation and Interpretation Services
Montefiore Medical Center recognizes the significance of proficient communication with
patients who do not speak English. The organization offers translation and interpretation services
with the aim of overcoming linguistic obstacles and improving communication between patients
and healthcare providers. As per the Interpreting Services Program, Montefiore provides
proficient interpreters with the necessary training to effectively facilitate communication across
diverse languages.
To assess the degree of language, it is imperative to take into account the number of
languages that the organization accommodates (Amelung & Amelung, 2019). Montefiore is
widely recognized for how the institution caters to a culturally diverse patient demographic and
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serves a multicultural community. The institution is expected to offer interpretation services for a
diverse range of languages to cater to the needs of its service demographic as a respected
healthcare institution.
When a patient communicates in a language not accommodated by Montefiore’s
interpretation services, the institution resorts to alternative means to ensure effective
communication. The methods employed may encompass the utilization of personnel who are
proficient in multiple languages, the provision of interpretation services, or the utilization of
written materials that have been translated.
Educational Resources and Materials
Upon analyzing Montefiore’s educational resources and materials, it is evident that the
organization is dedicated to promoting linguistic diversity. Montefiore acknowledges the
significance of furnishing healthcare information in languages other than English to meet the
demands of patients who do not speak English. Montefiore’s patient education materials provide
concrete instances of the accessibility of educational resources in languages other than English.
(Amelung & Amelung, 2019) The provided materials encompass various health-related subjects
and are tailored to offer culturally sensitive and easily comprehensible information. The
resources are accessible in various languages, such as Spanish, Chinese, Russian, and Korean.
Staff Training
The significance of staff training in promoting cultural competence and improving patient
engagement and communication is highlighted by Montefiore Medical Center. The evidence
indicates that the organization offers extensive training programs to equip its personnel with the
requisite competencies and expertise to engage effectively with diverse patient cohorts
(Montefiore, 2023). Montefiore provides instructional sessions and workshops that concentrate
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on developing cultural proficiency, sensitivity, and communication aptitude. The objective of
these programs is to augment the proficiency of personnel in comprehending and maneuvering
through diverse cultural practices, beliefs, and values, thereby promoting a more comprehensive
and patient-focused method of healthcare.
Gaps or Deficiencies
Although Montefiore Medical Center exhibits a robust dedication to patient engagement
and communication, potential areas for enhancement may exist. The extent of language
availability at Montefiore remains unspecified, as the precise number of languages
accommodated is not overtly stated (Lazes et al. 2012). The provision of transparent information
regarding the quantity of languages supported by the organization would be advantageous in
instilling confidence among patients regarding the accessibility of interpretation services in their
respective languages (Knutson, 2017).
The other challenge is that the accessibility of educational materials is a pertinent issue at
Montefiore. While the institution currently provides educational materials in multiple languages,
it would be prudent to evaluate the accessibility of these resources (Knutson, 2017). Enhancing
patient engagement and health literacy can be achieved by ensuring the availability, accessibility,
and wide distribution of materials across various clinical settings.
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References
Amelung, V. E., & Amelung, V. E. (2019). Provider-Based Managed Care Organisations and
Products. Healthcare Management: Managed Care Organisations and Instruments, 67-85.
Chase, D. (2010). Montefiore Medical Center: Integrated care delivery for vulnerable
populations. Commonwealth Fund..
Knutson, K. H. (2017). Payment for integrated care: Challenges and opportunities. Child and
Adolescent Psychiatric Clinics, 26(4), 829-838.
Lazes, P., Katz, L., Figueroa, M., & Karpur, A. (2012). Using Adaptive and Disruptive Change
Strategies to Create an Integrated Delivery System: Montefiore Medical Center’s
Experience. In Organizing for Sustainable Health Care (Vol. 2, pp. 147-168). Emerald
Group Publishing Limited.
Montefiore (2023, May 22). Montefiore Medical Center – Nurses. Retrieved from
https://www.montefiore.org/about-nurses
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